My designs are each forged from the purest precious metals and gemstones, and I only craft from ethically sourced materials and natural finds. No creature is harmed by my hands and each creation is crafted in their honour. I use eco-friendly materials that tread lightly on the Earth.
I donate 10% of any profits made by my creations to a Wildlife Rescue in Dorset, who work tirelessly to heal the wounded wild. They are a small group of dedicated rehabilitators who take in injured and sick wildlife, often caring for them day and night in their own homes without any funding. I hope that this small gesture can make a difference to the creatures in their care.
Each piece ordered from Thorn & Claw will be unique and like no other. This is due to everything being custom made to order by myself, for you alone. Please remember that all items are handmade and cast from natural forms, therefore they may come with tiny flaws or variations in design. Pieces are individually oxidised and hand-finished to create shadows and highlights, accentuating the beautiful textures found within nature. Oxidisation will naturally wear off in time, creating a truly unique look for the wearer. Please note, that many pieces are cast directly from nature and therefore talons, claws, teeth and thorns may be sharp. Wear carefully and at your own risk. If you would prefer your piece softened alterations can be made.
If you yearn for something yet discovered within these pages, custom designs can be conjured from your dreamings. Whether that is a slight alteration of a current design, or something altogether different, I would be honoured to create your vision. Please contact me to discuss your concepts.
My pieces are hallmarked in London as per UK law and engraved with my sponsors' mark, the London Assay Office mark and the metal fineness mark. These markings will be discretely incorporated to my pieces, but if you would like the engravings to be more of a statement please contact me. Only designs needing to be hallmarked by law will be hallmarked, my smaller pieces can however be hallmarked on request. Please note due to COVID-19 my pieces are not currently being hallmarked.
All Thorn & Claw pieces are carefully made by hand from the finest materials. If cared for, your piece should outlast our human lifespans and may be passed down as a treasured heirloom.
Silver Jewellery will naturally tarnish over time. To reduce tarnishing, remove your jewellery when you shower or bathe, swim in the sea and in chlorinated water. Avoid contacting your jewellery with cosmetics or perfumes. To protect your jewellery when not worn, pieces should be individually placed in their own box in a dark, cool and dry place.
The best way to clean your jewellery of tarnish is to use a soft cloth. If your pieces are very dirty then warm soapy water and a very soft brush can be used. Please note these cleaning methods may wash away the oxidation that gives your piece it’s unique look. If you would like your piece cleaned, polished and reoxidised, please contact me and I will happily do so for a small fee.
Shipping and delivery
From November 2020 each piece will take around 2-3 weeks to craft, allowing plenty of time for Christmas delivery.
LAST ORDER DATES FOR CHRISTMAS:
General International (outside of the UK if not included below) = December 1st
USA, Finland, Italy, Poland, Sweden = December 7th
Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland, Belgium, France, Ireland, Luxembourg= December 9th
UK = December 16th
All orders are shipped using Royal Mail. If you urgently need an item please contact me and I shall endeavour to meet your needs.
As each piece is handmade uniquely for you, orders will ship approximately 4 - 6 weeks from time of purchase (unless during the Christmas period when this is around 2 weeks). When your order is shipped, a confirmation email with tracking information will be sent to your email to keep you up to date.
All parcels are shipped via Royal Mail, 1-2 day delivery, Monday - Saturday. Delivery is free within the UK.
As each piece is handmade uniquely for you, orders will ship approximately 4 - 6 weeks from time of purchase (unless this is during the Christmas period when it only takes 2 weeks). When your order is shipped, a confirmation email with tracking information will be sent to your email to keep you up to date.
Parcels will be sent via Royal Mail, fully tracked. Shipping is £10 worldwide. Delivery times for international orders will vary but should be with you within 10-15 working days. Please be aware that international customers may be required to pay custom duties out of my control.
If you urgently need an item for a certain date or special occasion please contact me and we can send the deities of haste an offering together. Send me a message and I shall endeavour to meet your needs.
No man-made ingredients feature in my packaging, only eco-friendly materials that tread lightly on the Earth. Your piece will be placed in a matt black gift box among soft green moss for safe passage. I will then seal the gift box by hand in wax and mark your parcel with the sigil of Thorn & Claw before sending it carefully on it’s way to you.
Returns and refunds
I hope you will be enchanted with your unique jewellery piece, every care will be taken to make it so. All Thorn & Claw pieces are custom made and due to this all order sales are final, as each design is handmade just for you. Possible returns are dealt with on a case-by-case basis. Please make sure you are certain before you place an order.
In accordance with the Consumer Rights Act, if you are not happy with your purchase please contact me via email within 14 days of receiving your item and I will get back to you to see how I can help. Any refunds or exchanges offered are at the discretion of Thorn & Claw.
Thorn & Claw will be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.
Please note that custom orders, including all rings sized specifically to order are non-exchangeable nor refundable unless deemed faulty by Thorn & Claw. If you have changed your mind about an order and I have already started work, a fee may be incurred.
I regret that I cannot offer refunds on earrings for health and safety reasons.
Return postage costs are the responsibility of the customer for returns and exchanges, unless Thorn & Claw deems the product to be faulty or damaged. Any items returned without prior notice in writing will not be accepted.
Despite the above sounding very corporate and official, I am a one-woman business with the hope that you will be thrilled with your piece. Should you have any concerns or questions about making an order, please do not hesitate to contact me.
If you have made an error on your order or have changed your mind, please contact me within 3 working days of placing your order. If you have changed your mind about an order and I have already started work, a fee may be incurred.
All pieces are carefully designed and crafted to last as heirlooms, but sometimes mishaps and misfortunes occur. Repairs can be crafted for a small fee, as I would love to see your pieces last for many lifetimes. If you need your jewellery to be fixed or repaired in any way, please contact me and I will happily come to your aid.
Sadly Thorn & Claw cannot be held responsible for items lost or damaged in the post, however all pieces will be packaged as carefully as possible for safe arrival. Please contact me if you think your order has gone missing or has been damaged.
If your delivery has been delayed, then please contact me and I will resend you your tracking number to enable you to locate it with DPD. The tracking number will be sent to you as the item is shipped.
When items are sent to another country outside of the UK, your parcel is often handled by more than one postal service. The delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 1-2 weeks.
Items not received but marked as being delivered sometimes happens when items are delivered to places of work. Your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. You can check the signature of the person that has signed for the parcel, by entering your tracking number on the DPD website. Please note that I cannot refund or replace items that are tracked as being delivered. For this reason, I always recommend that you get items delivered to your home address.
Thorn & Claw cannot be held responsible for goods that are lost or delayed in transit.
Terms, conditions, policies and privacy
These terms and conditions apply to the use of this website at www.thornandclaw.com. By accessing this website or placing an order, you agree to be bound by these terms and conditions. Using this website indicates that you accept these terms regardless of whether or not you choose to register with us or order from us. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
By purchasing on this site you confirm that the account or credit or debit card that is being used is yours or that you have been specifically authorised by the owner of the Paypal account or credit or debit card to use it. All credit or debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment Thorn & Claw will not be liable for any delay or non-delivery. Payment can be made by Paypal or via your credit/debit card linked to your Paypal account, or by any other methods that may be advertised on this website.
No contract will exist between you and Thorn & Claw for the sale of any product unless and until Thorn & Claw has accepted your order with a confirmation email and a full payment is taken and received. Thorn & Claw’s acceptance of your order brings into existence a legally binding contract between us.
Thorn & Claw reserves the right not to accept your order in the event that it is not possible to obtain authorisation for payment, if shipping restrictions apply to a particular item, if the item ordered does not meet our quality control standards and is withdrawn, out of stock or if there is an error in pricing or content. Thorn & Claw may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at discretion. Thorn & Claw will not be liable for any indirect or consequential loss, damage or expenses arising from not accepting your order and will have no liability to you, by way of compensation, other than to refund the amount paid for the goods in question.
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
Thorn & Claw is committed to protecting your privacy and will only use the information collected about you lawfully (in accordance with the Data Protection Act 1998). Thorn & Claw will never collect sensitive information about you without your consent or share your details with anyone else. You will not receive emails from Thorn & Claw without your say so, and you may unsubscribe at any time.
Thorn & Claw may use technology to track the patterns of behaviour to visitors to this site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening if you would rather. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions about your privacy, please feel free to contact me.